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Desktop Support (4 Positions)

  • Category: USA Jobs
  • Published: Tuesday, 06 December 2016 19:38
  • Written by Super User
  • Hits: 4752
 Job Title: Desktop Support (4 Positions)

Duration: 4-6 Months

Location: Des Moines, IA

Interview Type: Phone or In-Person


  • • Troubleshoot desktop and laptop issues Required
  • • Troubleshoot Windows 7 issues Required
  • • Provide support for MS office Required
  • • Troubleshoot network connectivity issues Required
  • • Troubleshoot Outlook issues Required
  • • Provide user support Required
  • • Experience with Hardware and Software installation Required

Job Description:

We will need a total of 6 desktop resources but we are staffing for two separate projects. Project one will involve installs at the Children’s hospital and project 2 will require basic desktop skills. Please read carefully.

Position Type 1: Install team for Children’s Hospital

4 openings – 6 months.

Install equipment for the new UIHC Children’s Hospital before the end of October. Resource will need a technical background but will report to a lead. Install instructions will be provided – Desktops, laptops, printers, AV equipment, and other peripheral medical devices. Basic troubleshooting required, complex issues will be escalated to a lead.


Hardware installation of desktop workstations and laptops in a large Enterprise Domain environment

Image new Dell/Cybernet workstation with Windows 7 64-Bit Professional via SCCM OSD

A/V system testing

Migration of user profile data

Cable Management

Software deployment via SCCM packages and manual install

Deliver consistent IT service to our end users

End user onsite training for new operating system and software

Details tracked in IT ticketing system for billing and documentation purposes


Windows 7

Microsoft Office Suite 2013

1-3 years of desktop support experience

Able to lift equipment


Health Care IT Experience

Excellent communication skills (oral and written)

Skype for Business Experience

A/V setup/configuration Experience

Project 2: Desktop support for Univ of IA Hospitals:

2 positions – 4 months

Candidate will possess basic desktop support skills: Desktop/Laptop support, Office, Outlook, Printers, network connectivity, basic Active Directory troubleshooting